Yes! All StoneLite Design products are crafted from 100% real stone. We meticulously select high-quality stone material from around the world to ensure the beauty and durability of each piece. To maintain the beauty of your stone decor, we recommend wiping it gently with a damp cloth. Avoid using harsh chemicals or abrasive cleaners.

Our StoneLite Design products undergo a meticulous manufacturing process. We use a combination of modern technology and traditional craftsmanship to slice the stone into thin, delicate layers. These layers are then reinforced with backing materials to ensure they are durable and practical for use in home and business decor. This intricate process allows us to maintain the natural beauty of the stone while making it versatile for various applications.

Signing a material waiver form is a standard practice in the industry when purchasing natural stone products. The form is an acknowledgement of the inherent characteristics of natural stone, such as variations in color, pattern, and texture. It helps ensure that our customers understand and appreciate the unique qualities of their chosen stone items before making a purchase.

Please note that while we do our best to accurately represent the colors, textures, and sizes of our products on our website, variations may occur due to factors beyond our control. These include but are not limited to differences in screen resolutions and natural variations of stone. We strive for consistency and quality in all our products.

While every effort is made to accurately represent our products on our website, please note that actual colors and textures may vary slightly. Natural stone is renowned for its unique variations, so each piece will have its own distinctive patterns and shades. These variations are a part of the stone's natural beauty and make each product one of a kind. If you have specific color or texture requirements, please contact our customer service for further assistance before placing your order.

The time it takes for you to receive your order will depend on the specific product purchased and your location. Here are the general time frames for our most popular items:

• Lampshades/Pendants: Due to their custom handmade fabrication, they generally take about 6 weeks.
• Cheese/Charcuterie Boards: These typically have a faster turnaround, with an estimated delivery time of 5-7 business days.
• Wall Panels: Our wall panels may take approximately 10 business days to fulfill, depending on where they're being delivered.
• Glass Tabletops: Our glass tabletops usually arrive within 5-7 business days, again dependent upon delivery location.

Please keep in mind that these time estimates may be affected by factors beyond our control, such as shipping delays. Rest assured, we do our best to ensure timely delivery.

Absolutely! We understand that every space is unique, and we strive to accommodate individual preferences as much as possible. If you'd like a custom size or color for any of our stone home decor items, please contact our customer service team. They'll guide you through the options available and assist you in placing a custom order tailored to your personal specifications.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your stone home decor items, please review our return and refund policy below:

• Return Window: Our products can be returned within 30 days of the delivery date. Items must be in their original condition and packaging to be eligible for return.
• Refund Process: Once we receive the returned item and it passes inspection, we will process your refund. The refund will be issued to the original method of payment within 7-14 business days.
• Damaged or Defective Items: If you receive a product that is damaged or defective, please notify us immediately. We will arrange for a replacement and cover any shipping costs involved.
• Non-Returnable Items: Custom orders made to specific sizes or colors are not eligible for returns due to the personalized nature of the product.

For detailed instructions on how to return an item, please contact our customer service department. They will provide you with the necessary steps and information to ensure a smooth return process. We are committed to providing excellent customer service.

Indeed, we do. We value the creative synergy that comes with collaborating with designers, retailers, and industry professionals. To learn more about our collaboration programs, including tailored offerings like custom lamp shapes, sizes, and colors or exclusive block designs, please get in touch with us. Our team is eager to discuss potential partnerships that can bring added value to both our clients and collaborators.